Member Services

Below is helpful information about your FLEXFiiT NYC membership. If don’t find what you are looking for, let us know by sending an email.

Account Holds

Hold Policy

A member can place their membership account (hereinafter Membership(s), Account(s) and or Membership Account(s)) on temporary hold by giving notice a minimum of seven (7) days in advance. You must use the Account Hold Request Form to submit your temporary hold request. Follow the link below to access the Account Hold Request Form and submit it no less than seven (7) days before the date you want your membership account to be placed on hold. Memberships can be held for 1 month, 2 months, or 3 months for a fee of $20 per month for each month the account is on hold. This fee is collected in full at the time the Account Hold Request Form is received.

If a request for hold is submitted less than seven (7) days before the requested hold date, the membership will be placed on hold seven (7) days from the date the Account Hold Request Form is submitted.

Any membership payments due within seven days before the membership is placed on hold will be processed. No membership payments are processed while the account is on hold. Memberships reactivated on or before 3 months of the original hold date will be reactivated at the same membership price as it was when the account was put on hold. Accounts on hold longer than 3 months may be subject to a membership price increase upon reactivation.

Account Hold Request Form

Returning From Hold Early

You are welcome to return from hold, earlier than you originally scheduled. Follow the link below to complete the Return From Hold Early form. At the time your account is reactivated, a prorated membership fee will be charged. This fee pays your membership for the number of days from the date of return to the original hold end date.

Return From Hold Early Form

Account Cancellation

Cancellation Policy

A member can cancel their membership (hereinafter Membership(s), Account(s), Membership Accounts(s)) at any time by giving notice a minimum of one (1) month in advance. You must use the Membership Cancellation Form to submit your cancellation request. Follow the link below to access the Membership Cancellation Form and submit no less than one (1) month before the date you want your membership to be cancelled.

If a request for cancellation is submitted less than one (1) month before the requested cancellation date, the membership will be cancelled one (1) month from the date the Membership Cancellation Form is submitted.

Any membership payments due within the one (1) month before the membership is cancelled will be processed. Accounts reactivated after being cancelled may be subject to a membership price increase.

Account Cancellation Form

Injury Leave

Injury Leave Policy

Injury Leave is available to any member who is injured and unable to workout as advised by a certified medical care provider. To request Injury Leave, submit the Injury Leave Request Form using the link below. Injury Leave will begin the 1st day of month following the receipt of the Injury Leave Request Form and cannot be applied retroactively.

During Injury Leave the member’s account remains active and membership payments are processed. Upon return from the leave, the member’s account is credited the number of full months paid while out on leave.

No refunds are offered for any membership fees paid, including membership fees paid while on Injury Leave.

Injury Leave Form

Returning From Injury Leave

To return from Injury Leave the Injury Leave Return form must be submitted along with a note from a certified medical care provider noting the days of prescribed inactivity and clearance to return to exercise. Once the form and note are received, the member can return beginning the 1st day of the following month.

No refunds are offered for any membership fees paid, including membership fees paid while on Injury Leave.

Return Injury Leave Form

Membership Changes

Changing to a Higher Priced Membership

Changing your membership to a higher priced membership can take effect immediately or on the 1st day of the next billing cycle. For immediate changes, the full price difference for the new membership will be charged upon processing the request. Follow the link below to submit the Membership Change form.

Changing to a Lower Priced Membership or Class Pack

Changing your membership to a lower priced membership or class pack will take place on the 1st day of the next billing cycle. Follow the link below to submit the Membership Change form.

No refunds are offered for any membership fees paid.

Membership Change Form
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